Information Technology

Health Care Program Advisors assist clients in planning and managing the deployment of information technology to support healthcare operations to help them achieve an appropriate balance between fiscal prudence and operational need. The key to our success is creating the right balance between internal resources, vendor reliance, and use of outside services, including the use of tactical outsourcing.
Our IT services are very extensive, no two clients are alike, and we customize our offerings to your organization’s situation.
  • Information Systems Strategic Planning
  • Project Design and Start-Up
  • Project Management
  • Project Remediation
  • Project Assessment and Monitoring Services

  • Information Systems Strategic Planning
    Periodically, it is necessary to make sure that systems plans and resources are aligned with the operational strategy for the healthcare organization. We offer customized strategic planning services from simple in-house development and plan review, to full-scale strategic information systems plan development. We find that many organizations have a general direction, but often require the structure and facilitation of an experienced healthcare information technology consultant to assist in formalizing their plans.
  • Project Design and Start-Up
    Once the strategy or selection process is complete, the tactical design of the project or projects identified in the plan must be developed. This involves working with the vendor or vendors to develop work plans, resource plans, and technical plans (potentially for inclusion in contracts) and determining the need for third party consulting assistance to achieve the desired outcomes. Project planning includes facilitating independent assessments of the client’s internal capabilities, their track record in delivering large complex projects, and management’s tolerance for risk and cost overruns.
  • Project Management
    Once projects are defined, it is typical, particularly for large projects, to assign a project manager to oversee the project. Historically, project management options included:
    • Internal Project Manager: Usually energetic and committed, but typically not experienced delivering large projects or large scale change on time and within a defined budget;
    • Systems Integrator: Provide project managers, but require their own cadre of implementation resources that many clients are not in a financial position to utilize;
    • Vendor: Nice to have single point of contact, but typically don’t have an inclusive view of the project (focused on their internal timeline pressures – i.e., “get the software live so we can recognize the revenue”); or
    • Boutique Implementers: Less expensive than systems integrators, but typically not as experienced in project management.
    Health Care Program Advisors offers an option that, in many cases, can bring the best of these alternatives to the table; experienced project management assistance that integrates with and has the same motivations as the internal client staff team. This can range from full-scale program and project management services to project oversight and executive review to project management advisory services where we coach the client’s project manager in structuring and managing the project.
  • Project Remediation
    There are many factors that can cause complex system implementation projects to derail. When a project is in trouble, seasoned project management assistance is essential. Our assistance in these situations begins with an objective snapshot of the project in the implementation continuum. If the project is truly in trouble, an action plan is required to define what steps are necessary to correct the issues and get back on track. After the diagnostics and definition of an action plan, we can provide a full range of project services from periodic oversight to full-time project management.
  • Project Assessment and Monitoring Services
    Many organizations are currently in the midst of large-scale technology programs; whether a major project, large-scale systems support, or fully outsourced information technology functions. In the delivery of these substantial programs, there is often the uncertainty that the organization is getting “all that they signed up for.” Health Care Program Advisors can assist through a structured assessment of delivery versus expectations to assist you with a strategy for improving or renegotiating service levels, creating performance management tools, and revising contract terms. This kind of assessment, in concert with candid vendor negotiation, helps to clear up ambiguity in vendor relationships and allows for more productive, positive and measurable vendor relations.