13 Apr Health Care Program Advisors Achieves +92 Net Promoter Score, Demonstrating Exceptional Client Satisfaction
ATLANTA, April 13, 2023 – Health Care Program Advisors, a boutique healthcare management consulting firm based in Atlanta, Georgia, is delighted to announce that it has achieved a +92 Net Promoter Score (NPS) among its client base. This accomplishment is a testament to the firm’s 20-year legacy of delivering exceptional client service and a comprehensive range of advisory and performance improvement services to hospitals and health systems across the United States.
NPS is a widely recognized metric that evaluates client loyalty and satisfaction by asking clients how likely they are to recommend a company to others. A positive NPS signifies a strong client base that is not only satisfied but also eager to refer the business to their peers. A score of +92 puts Health Care Program Advisors over 50 points higher than the average healthcare consulting company.
This achievement highlights the firm’s dedication to providing data-driven consulting services to healthcare providers in areas such as information systems, revenue cycle management, business intelligence and analytics, and operational and clinical performance excellence.
“Our mission is to enable our clients to make distinctive, lasting, and measurable improvements in their ability to support both their organizations and the communities they serve,” said Scott Leavell, Co-Founder and Managing Partner at Health Care Program Advisors. “Achieving a +92 NPS is a clear reflection of our team’s dedication to upholding our mission and delivering exceptional service to our clients.”
When asked about their NPS scoring, a few clients said:
- “Great team to work with, very pragmatic and insightful. Embed well into the organization to achieve needed goals.”
- “Health Care Program Advisors is an excellent and knowledgeable business partner.”
- “Health Care Program Advisors has been fully committed in their assistance to us and can always be relied upon to deliver above and beyond what we ask of them.”
- “Depth of expertise coupled with true demonstration of partnership with clients. Health Care Program Advisors has consistently struck the balance of doing the right thing from all angles.”
About Health Care Program Advisors
Health Care Program Advisors is a healthcare consulting firm that partners with the nation’s most prestigious healthcare organizations. Our areas of expertise include revenue cycle management, information systems, business intelligence, and clinical and operations performance excellence. Our mission is to enable our clients to make distinctive, lasting, and measurable improvements to support their organizations and the communities they serve.