Information Systems

We create and help implement customized solutions tailored to you.

Health Care Program Advisors assists clients in planning and managing the deployment of information systems to support healthcare operations, helping them achieve an appropriate balance between fiscal prudence and operational need. The key to our success is creating the right balance between internal resources, vendor reliance, and the use of outside services, including the use of tactical outsourcing.

Our information services are very extensive, and no two clients are alike. We customize our offerings to your organization’s needs, as we’re here to customize solutions that solve your specific problems.

Information Systems Strategic Planning

Program Advisors customizes a system planning approach to your culture by assessing historical approaches to business planning, capital planning, and systems planning. This spans from high-level technology and systems strategy to identifying and prioritizing tactical initiatives. The planning process is facilitated by Program Advisors’ senior systems professionals, who have decades of experience in this space.

Vendor Evaluation & Selection

Program Advisors can complete a needs assessment and requirements definition for each client. The needs assessment and requirements definition will go toward better understanding your business, its challenges, and what potential solutions we can provide. While not entirely inclusive, these assessments and definitions can include the following:

  • Assess strategic objectives for the analytics program.
  • Evaluate current analytics capabilities and current state clinical and business platforms for analytics capacity.
  • Formalize business and technical requirements.
  • Complete gap analysis for current state versus future state functionality needs.
  • Understand budgetary constraints.
  • Assist in creating a request for proposal or another bid request document.

The vendor analysis portion of this service looks at every aspect of the client’s relationship with each of its vendors. What are their strengths? Where are they lacking? Some of what we provide in this process includes the following aspects:

  • Review vendor responses and complete detailed vendor analysis (including functional and technical fit, cost, and risk assessment).
  • Create a vendor prioritization and/or shortlist.
  • Identify critical success factors.
  • Facilitate system demonstrations.
  • Facilitate the selection of finalist(s).
  • Ensure the entire evaluation process is efficient and easy-to-manage.
  • Perform implementation readiness assessment.
    • Review and make recommendations on staffing requirements.
    • Develop all-inclusive financial and investment models.

Contract Negotiation & Renegotiation

Navigating legal jargon found within contract negotiations is daunting, yet effectively doing so is vital to the success of your operation. Program Advisors has the expertise to help. Our contract (re)negotiation services include, but are not limited to, the following:

  • Work with client legal counsel to develop a negotiation strategy.
  • Manage the negotiation process and timeline on behalf of the client.
  • Identify and facilitate prioritization of contract, technical, and business issues.
  • Provide input to the “what’s possible and reasonable” assessment of vendor contract issues.
  • Provide “vendor-facing” negotiation or background support, depending on client needs or preference.
  • Assess established agreements for improvement opportunities (cost and/or terms).

Merger and Acquisition Services

Knowing when to capitalize on opportunities to expand your business is one of the more challenging aspects of the entire merger and acquisition process. Program Advisors goes deep into the weeds of both your business and the potential asset. As you’ll see below, we leave no stone unturned, providing the client with the knowledge it needs to make an informed decision. Here’s how it works:

  • First, we assess the opportunity.
    • We review staffing (current state versus combined state) to quantify potential labor cost reduction.
      • As a result of commodity services consolidation.
      • Resulting from management integration.
      • As an outcome of eliminating redundant platforms.
    • We evaluate technology and vendor overlap (common suppliers, as well as technology, overlap with disparate suppliers).
    • We review strategic systems plans to identify common initiatives and initiatives which might no longer be necessary or of the same scale with the merger.
    • We assess technology areas for opportunities to combine vendors and efforts to drive out costs (such as telephony, PACS, data networks, etc.).
  • We document short- and long-term portfolio and infrastructure consolidation plans, including:
      • Strategic systems plans.
      • Cost savings.
      • Required investments.
      • IS Department structure and staffing.

Systems Function Cost Effectiveness and Improvement

Are your current systems operating as efficiently and effectively as they could be? Do you need to find a new service or system, or can you optimize the one you currently employ? These are questions we can help answer. The process of changing over systems can be overwhelming. Program Advisors possesses the industry knowledge and expertise necessary to ensure your systems are where they need to be. If we discover they’re outdated or are incapable of fulfilling your needs, we can help provide quality solutions to increase efficiency. Our services include:

  • Assessing labor and non-labor systems investments.
  • Utilizing proprietary and market-available benchmarks to assist with identifying improvement opportunity.
  • Assisting with the development of plans and strategies for reducing cost.

Systems Related Compliance Planning and Monitoring

Program Advisors provides subject matter expertise on systems-related regulatory programs. We conduct research and analysis on a request basis for client-specific situations, and we develop programs and plans to ensure compliance with federal and state systems-oriented programs.

Project Services

Implementing a new system is a challenge that’s particularly unique to those in the healthcare space. Program Advisors is here to guide our clients through what can feel like a minefield of hazards at every turn. While every project is unique, Program Advisors utilizes a consistent process for our project services.

    • We’ll steward pre-implementation planning for major systems and analytics implementations (i.e., charter, work plan, and budget development).
    • We provide senior-level advisory oversight of projects by providing “arms-length” advisory to large scale projects (project “quality assurance”).
    • Program Advisors leads the project and program management, including:
      • Managing major systems implementation projects on behalf of clients.
      • Providing team leads and senior-level analysts to implementation projects.
    • Our project remediation does the following:
      • We assess in-flight projects for reliability, predictability, and risk.
      • We can fix projects which have gone astray (over budget, past timelines, or not meeting expectations).
        • Pre-live
        • Post-live

Scott Leavell

Scott Leavell

Managing Partner

B.S. Industrial Engineering, Georgia Institute of Technology

 

 

Scott founded Health Care Program Advisors in 2002 to focus on delivering advisory services to health and hospital systems. Since HCPA’s founding, Scott has been directly involved in delivering systems and analytics consulting services as the Information Systems lead for HCPA; in addition to sharing management responsibility of the firm with Pat. 

His 30 years of systems leadership includes:

  • Strategic and Tactical Systems Planning
  • Vendor Selection and Contract Negotiation
  • Implementation Management for Technology Enabled Re-engineering Projects
  • Implementation of Business Intelligence and Analytics Solutions
  • Information Technology Effectiveness and Cost of Ownership Optimization
  • IT/IS Transition Management
  • Expert Analysis and Witness for Systems Contract Arbitration and Litigation

He has worked with:

  • Major Academic Institutions
  • Not-for-profit Healthcare Delivery Systems
  • Community Providers
  • Large Physician Practices
  • Managed Care Organizations
  • Medical Equipment and Supply Providers

He started his career in a hospital management engineering department, then joined Coopers & Lybrand to perform operations re-engineering and systems implementation consulting. He worked with Hamilton/KSA and Ernst & Young and served as a Vice President in the Health Information Technology practice of Cap Gemini Ernst & Young.

Scott holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology with a certificate in Health Systems Engineering.

Scott is a Certified Professional in Healthcare Information Management Systems (CPHIMS) and is active in both the Health Information Management and Systems Society (HIMSS) and the Healthcare Financial Management Association (HFMA), serving in official capacities, including speaker for both organizations.

Pat Wulf

Pat Wulf

Managing Partner

B.S. Health Systems Engineering, Georgia Institute of Technology

MBA Finance, University of Louisville

Pat is a co-founder of Program Advisors and leader of the Revenue Cycle and Analytics practices. In his downtime, Pat is pursuing completion of all five of the World Association of Cycle Event bicycle rides (2 of 5 completed thus far).

Jeff Booth

Jeff Booth

Partner

B.S. Business Administration, Emory University

MBA Finance, Emory University

Jeff is a partner at Program Advisors and the Strategic, Tactical, & Financial Planning practice lead. Jeff played competitive tennis for more than 20 years and was a part of different teams that won two Georgia High School State Championships and four City of Atlanta ALTA team championships.

Steve Roth

Steve Roth

Partner

B.S. Business Administration, Information Processing, The George Washington University

MBA Finance and Investments, City University of New York-Baruch College

Steve is a Partner at Program Advisors and a Certified Healthcare Chief Information Officer (CHCIO) with extensive systems leadership experience at hospitals, integrated health systems, and academic health systems including merger/de-merger planning, strategic, and tactical systems planning. Steve also possesses a commitment to maximizing the performance and longevity of “all things internal combustion” ranging from leaf blowers, lawn tractors, and motorcycles to a near-fleet of aging automobiles.

Judy Barefield

Judy Barefield

Senior Director

Business Administration, University of Illinois

Judy focuses on advisory and project management services around a variety of client systems, processes, and financial improvement imperatives with a focus on Revenue Cycle services. She lived in England for three years and met Prince Charles and Lady Diana at a polo match.

Shannon Hill

Shannon Hill

Senior Director

B.S. Business Management, University of Florida

MBA, Information Systems Management, University of South Florida

Shannon focuses on advisory and project management services around a variety of client systems, process, and financial improvement imperatives with a focus on business intelligence and analytics services. She spends her free time traveling to see her daughter play volleyball and son play baseball.

Darrell Lee

Darrell Lee

Senior Director

B.S. Business Administration, Miles College

M.S. Business Management, Faulkner University

Darrell serves as a subject matter expert for revenue cycle operations, including patient access, pre-service operations, HIM, revenue integrity, coding, billing, insurance follow-up, payment posting, and self-pay. Additionally, Darrell serves as a trusted advisor and partner for health system leadership to assist with making key operation decisions around revenue cycle operations and revenue related decisions. Darrell loves to read and write speeches in his free time.

Leah Milano

Leah Milano

Senior Director

Business Management, Salem State College

Leah’s focus is on revenue cycle with extensive AR management, project, and change management experience along with revenue cycle systems implementation, IT, analytics, and advisory services. Leah loves outdoor adventures and is pursing completion of hiking all 48 of New Hampshire's 4,000-foot mountains.

John Stigaard

John Stigaard

Senior Director

B.S. Industrial Engineering, Georgia Institute of Technology

MBA, Georgia State University

John focuses on healthcare information systems, analytics, and operations improvement. John met his wife of 20+ years at the Health Information and Management Systems Society annual conference.

Scott Werkstell

Scott Werkstell

Senior Director

B.S. Avionics Technology, Embry-Riddle Aeronautical University

Scott is a senior director consultant with HC Program Advisors, focusing on advisory services and program management IT and operations. Scott previously worked for NASA on the International Space Station project.

Brittany Leggett

Brittany Leggett

Business Manager

B.S. Accounting & Finance, Kennesaw State University

Brittany serves as the Program Advisors Office Manager, responsible for all financial and daily operations. Brittany is a classically trained singer and has performed in shows all around the Southeast.

Brittany Wulf

Brittany Wulf

Director of People Operations

B.S. Business, Georgia Institute of Technology

M.A. Organizational Psychology, Columbia University

Brittany builds and leads all people operations for the company, including recruiting, training and development, compensation analysis, employee engagement, performance management, organizational planning, and team development and effectiveness. She has lived and taught English in Ecuador!

Drew Fithian

Drew Fithian

Manager

B.S. Operations Management, University of Alabama

Drew has more than six years of healthcare experience, primarily involving revenue cycle management and operations. He also brings consulting experience in healthcare data analytics, revenue cycle operations, and systems selection to the company. You can usually find Drew grilling something on his Green Egg with his Golden Retriever, Marlow (and his wife, of course).

Lauren Gess

Lauren Gess

Manager

B.S. Health Information Management, Temple University

As a Manager at Program Advisors, Lauren assists Pat in leading the Business Intelligence and Analytics practice in addition to her role as a subject matter expert in Revenue Cycle, specifically Health Information Management. She has been featured on television twice (Travel Channel and a local commercial…for bacon).

Kelsie Evans

Kelsie Evans

Management Consultant

B.S. Business Administration, Georgia Institute of Technology

Kelsie is a management consultant with a focus on performance improvement assessments and benchmarking. In her free time, Kelsie is a cheerleader for the Atlanta Hawks basketball team.

Patrick Leavell

Patrick Leavell

Management Consultant

B.S. Industrial & Systems Engineering, Auburn University

Patrick’s focus is working on healthcare revenue cycle dashboards to improve high-level access to key performance indicators. He’s also a project manager in our infrastructure in transition effort. Patrick has two dogs named Bo and Modi, who are advocates for bully breed adoption.

Hannah Maiberger

Hannah Maiberger

Management Consultant

B.S. Health Services Administration, Clemson University

Hannah focuses mainly on the Revenue Cycle and Business Intelligence practices, working on performance improvement projects and data analytics. Hannah considers herself somewhat of a food expert, particularly Mexican food.

Conor Tanzman

Conor Tanzman

Management Consultant

B.S. Industrial Engineering, Georgia Institute of Technology

Conor predominantly works on business intelligence and analytics efforts for Program Advisors clients, also focusing on the Revenue Cycle practice. When he’s not working on revenue cycle and data analytics, Conor spends much of his free time sailing.