Becker's recently interviewed a CEO who outsourced IT and Revenue Cycle services to Optum. He noted one of the key takeaways: "By no means is the partnership perfect, and there are still friction points that we continue to work through to get to the ideal...
As someone with experience in boating and revenue cycle outsourcing, I can’t help but notice some similarities between the two seemingly unrelated activities. How so? Let me illustrate. The First of the Two Happiest Days When the pandemic hit, boat sales skyrocketed as people sought out outdoor...
Managing Partner
B.S. Industrial Engineering, Georgia Institute of Technology
Scott founded Health Care Program Advisors in 2002 to focus on delivering advisory services to health and hospital systems. Since HCPA’s founding, Scott has been directly involved in delivering systems and analytics consulting services as the Information Systems lead for HCPA; in addition to sharing management responsibility of the firm with Pat.
His 30 years of systems leadership includes:
He has worked with:
He started his career in a hospital management engineering department, then joined Coopers & Lybrand to perform operations re-engineering and systems implementation consulting. He worked with Hamilton/KSA and Ernst & Young and served as a Vice President in the Health Information Technology practice of Cap Gemini Ernst & Young.
Scott holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology with a certificate in Health Systems Engineering.
Scott is a Certified Professional in Healthcare Information Management Systems (CPHIMS) and is active in both the Health Information Management and Systems Society (HIMSS) and the Healthcare Financial Management Association (HFMA), serving in official capacities, including speaker for both organizations.
Managing Partner
B.S. Health Systems Engineering, Georgia Institute of Technology
MBA Finance, University of Louisville
Pat is a co-founder of Program Advisors and leader of the Revenue Cycle and Analytics practices. In his downtime, Pat is pursuing completion of all five of the World Association of Cycle Event bicycle rides (2 of 5 completed thus far).
Partner
B.S. Business Administration, Emory University
MBA Finance, Emory University
Jeff is a partner at Program Advisors and the Strategic, Tactical, & Financial Planning practice lead. Jeff played competitive tennis for more than 20 years and was a part of different teams that won two Georgia High School State Championships and four City of Atlanta ALTA team championships.
Partner
B.S. Business Administration, Information Processing, The George Washington University
MBA Finance and Investments, City University of New York-Baruch College
Steve is a Partner at Program Advisors and a Certified Healthcare Chief Information Officer (CHCIO) with extensive systems leadership experience at hospitals, integrated health systems, and academic health systems including merger/de-merger planning, strategic, and tactical systems planning. Steve also possesses a commitment to maximizing the performance and longevity of “all things internal combustion” ranging from leaf blowers, lawn tractors, and motorcycles to a near-fleet of aging automobiles.
Senior Director
Business Administration, University of Illinois
Judy focuses on advisory and project management services around a variety of client systems, processes, and financial improvement imperatives with a focus on Revenue Cycle services. She lived in England for three years and met Prince Charles and Lady Diana at a polo match.
Senior Director
B.S. Business Management, University of Florida
MBA, Information Systems Management, University of South Florida
Shannon focuses on advisory and project management services around a variety of client systems, process, and financial improvement imperatives with a focus on business intelligence and analytics services. She spends her free time traveling to see her daughter play volleyball and son play baseball.
Senior Director
B.S. Business Administration, Miles College
M.S. Business Management, Faulkner University
Darrell serves as a subject matter expert for revenue cycle operations, including patient access, pre-service operations, HIM, revenue integrity, coding, billing, insurance follow-up, payment posting, and self-pay. Additionally, Darrell serves as a trusted advisor and partner for health system leadership to assist with making key operation decisions around revenue cycle operations and revenue related decisions. Darrell loves to read and write speeches in his free time.
Senior Director
Business Management, Salem State College
Leah’s focus is on revenue cycle with extensive AR management, project, and change management experience along with revenue cycle systems implementation, IT, analytics, and advisory services. Leah loves outdoor adventures and is pursing completion of hiking all 48 of New Hampshire's 4,000-foot mountains.
Senior Director
B.S. Industrial Engineering, Georgia Institute of Technology
MBA, Georgia State University
John focuses on healthcare information systems, analytics, and operations improvement. John met his wife of 20+ years at the Health Information and Management Systems Society annual conference.
Senior Director
B.S. Avionics Technology, Embry-Riddle Aeronautical University
Scott is a senior director consultant with HC Program Advisors, focusing on advisory services and program management IT and operations. Scott previously worked for NASA on the International Space Station project.
Business Manager
B.S. Accounting & Finance, Kennesaw State University
Brittany serves as the Program Advisors Office Manager, responsible for all financial and daily operations. Brittany is a classically trained singer and has performed in shows all around the Southeast.
Director of People Operations
B.S. Business, Georgia Institute of Technology
M.A. Organizational Psychology, Columbia University
Brittany builds and leads all people operations for the company, including recruiting, training and development, compensation analysis, employee engagement, performance management, organizational planning, and team development and effectiveness. She has lived and taught English in Ecuador!
Manager
B.S. Operations Management, University of Alabama
Drew has more than six years of healthcare experience, primarily involving revenue cycle management and operations. He also brings consulting experience in healthcare data analytics, revenue cycle operations, and systems selection to the company. You can usually find Drew grilling something on his Green Egg with his Golden Retriever, Marlow (and his wife, of course).
Manager
B.S. Health Information Management, Temple University
As a Manager at Program Advisors, Lauren assists Pat in leading the Business Intelligence and Analytics practice in addition to her role as a subject matter expert in Revenue Cycle, specifically Health Information Management. She has been featured on television twice (Travel Channel and a local commercial…for bacon).
Management Consultant
B.S. Business Administration, Georgia Institute of Technology
Kelsie is a management consultant with a focus on performance improvement assessments and benchmarking. In her free time, Kelsie is a cheerleader for the Atlanta Hawks basketball team.
Management Consultant
B.S. Industrial & Systems Engineering, Auburn University
Patrick’s focus is working on healthcare revenue cycle dashboards to improve high-level access to key performance indicators. He’s also a project manager in our infrastructure in transition effort. Patrick has two dogs named Bo and Modi, who are advocates for bully breed adoption.
Management Consultant
B.S. Health Services Administration, Clemson University
Hannah focuses mainly on the Revenue Cycle and Business Intelligence practices, working on performance improvement projects and data analytics. Hannah considers herself somewhat of a food expert, particularly Mexican food.
Management Consultant
B.S. Industrial Engineering, Georgia Institute of Technology
Conor predominantly works on business intelligence and analytics efforts for Program Advisors clients, also focusing on the Revenue Cycle practice. When he’s not working on revenue cycle and data analytics, Conor spends much of his free time sailing.
Associate
B.S. Business Administration, Strategy and Innovation, Georgia Institute of Technology
Kendall works on a variety of projects, including project management system go-lives, contract review, and benchmarking.
Throughout Kendall's time at Georgia Tech, she worked in the GT Football Office assisting with recruiting operations, which included assisting with high school recruits, official visit weekends, and even practice for top recruits in the nation. Go Jackets!
Analytics Consultant
B.B.A. Management Information Systems, University of Georgia
As an Analytics Consultant, Apoorv works on various projects to support our Business Intelligence and Analytics practice by streamlining processes and providing key data to our clients.
In his free time, Apoorv likes to edit movies in a nonlinear fashion, cook (mostly pasta really), and has tried to learn the unicycle almost every weekend to no avail.
olumn width='1/3'] [/vc_column] Senior Director
B.B.A., Business Administration, Brenau University
M.B.A., Healthcare Management and International Business, Argosy University
Carla’s focus is on end-to-end revenue cycle. She is an experienced leader with the ability to assess client needs and customize solutions that reduce overall costs, introduce efficiencies, restructure organizational charts, as well as oversee practice management implementations.
In her free time, Carla enjoys reading and traveling. Her most memorable trip was to Guatemala, where she worked as a business volunteer and presented a business and marketing strategy that would rebrand a financially struggling orphanage, which boosted their annual donations.